Our customer service and technical support representatives are available 24 hours a day and 7 days a week. To prove this isn't just a statement, please click on our LiveChat button on the top left corner of our website. There is ALWAYS someone "LIVE" there to help you with any issue or question you might have. Unlike other hosting companies who may put this statement lightly on their site, you will never see a "Leave a message" page with us. Because we use a web based LiveChat system, you will have access to our customer service representatives at any time from any where around the globe, as long as you have internet access. We provide premium customer service to our entire client base.